Refund policy

Return, Refund, and Damaged Product Policy

Thank you for choosing to shop with us at Luminous Rose Candle Co! We take great pride in creating high-quality, handcrafted candles for our customers. Please read our policy below regarding returns, refunds, and damaged products:

No Returns or Refunds

Due to the nature of our products, we do not accept returns or issue refunds on any orders once they have been processed and shipped. This is because each candle is made with care and attention, and we are committed to providing you with the best possible experience.

Damaged or Defective Products

We want you to be completely satisfied with your purchase. If your product arrives damaged or defective, please follow the instructions below to ensure we can resolve the issue as quickly as possible:

  1. Notify Us Immediately: If your product arrives damaged, please contact us within 5 days of receiving your order.
  2. Provide Proof: In order to process a claim for a damaged product, we will require clear photos of the damaged item and packaging. This helps us assess the damage and ensure we’re providing a fair solution.
  3. Store Credit: Once we have reviewed the photos and determined that the item is indeed damaged, we will issue you a store credit for the amount of the damaged product(s). Please note, the credit can be used for future purchases on our site.

How to Request Store Credit for Damaged Products:

  • Email us at luminousrosecandleco@gmail.com with the subject line “Damaged Product Claim.”
  • Attach the required photos showing the damage and the packaging.
  • Include your order number and a brief description of the damage.
  • You must submit this request within 5 days of receiving your order to be eligible for store credit.

Important Notes:

  • Claims submitted after the 5-day window will not be eligible for store credit or any other resolution.
  • We reserve the right to request additional information regarding the damage if necessary.
  • Shipping fees are non-refundable.
  • Please ensure your shipping address is correct when placing an order, as we cannot accept responsibility for incorrect addresses or failed delivery due to customer error.

We truly appreciate your understanding and support as we continue to grow and improve our products. If you have any questions or concerns about this policy, please don’t hesitate to reach out to us at luminousrosecandleco@gmail.com.

Thank you for being a valued customer! We truly appreciate your purchase and support for our small business! 

Julia